Privacy and Cookie Policy

Privacy Policy

The London Borough of Hounslow is committed to protecting and respecting your privacy. Through this Privacy Notice we have sought to be as transparent as possible and fully explain how your personal data is held and processed.

This privacy notice applies to services provided by the Hounslow Connect platform and tells you what to expect us to do with your personal information.

If you have any questions about this privacy notice or any concerns about how we process your data, please contact [email protected]. The privacy notice will continue to be monitored and updated. You are advised to check this page from time to time.

What type of information we have

We currently collect and process the following information:

Organisation Admins – to enable them to manage their own pages/content on Hounslow Connect:

First Name
Last Name
Mobile Number
Email Address
Cookies (as stated in Cookie policy)

Visitors:

IP Addresses
Cookies (as stated in Cookie policy)

In case of referrals (currently disabled). Referrals can follow 3 different pathways, details of all 3 are listed below in relevant categories.

Self-Referral:

Full name
Email address
Telephone number

Referring a friend / family member:

Referee’s full name
Referee’s email address
Referee’s contact number
Full name of person being referred
Email address of person being referred
Contact number of person being referred

Organisations referring residents to other organisations:

Organisation’s name
Referee’s full name
Referee’s email address
Referee’s contact number
Full name of person being referred
Email address of person being referred
Contact number of person being referred

How do we get your information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

you may give us your personal data by filling in forms or by corresponding with us by post, phone, email.
You may provide personal data when you sign up to enquire about council provided service, request information, complete a survey, give us feedback or make a compliant
The information is directly provided by the resident, friend / family referring residents to voluntary organisations, and organisations referring residents to other organisations. Consent is explicitly provided by relevant parties at the time of referrals. We also collect information via site cookies, as outlined in the cookie policy, including IP addresses and website usage for the purpose of statistical analysis.

If it is not disproportionate or prejudicial, we’ll contact you to let you know we are processing your personal information.

Our Lawful basis for processing your information

The lawful basis we rely on for processing this information is Consent

We rely on residents’ explicit consent when providing personal details to One Hounslow Connect at the time of referrals to various voluntary organisations currently listed on Hounslow Connect.

You can remove your consent at any time by contacting [email protected]

Why we need your information (purposes of processing)

The personal data we collect will be used for the following purposes:

Signpost residents to relevant voluntary organisations vetted by London Borough of Hounslow. Referrals to voluntary organisations are not endorsed by the Council or Hounslow Connect Team in any way and any information collected as part of referrals will also be subject to the organisation’s own privacy and data retention policies.
Communicate with residents via the use of campaign banners within Hounslow Connect to promote services for residents in need.
Carry out statistical analysis to plan provision of services.
Supporting and training staff to help produce reports for statistical analysis.

Who your information may be shared with (internally and externally)

We share your information with:

Voluntary organisations when completing referrals (External – vetted by One Hounslow Connect)

We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party working on our behalf, we will seek to ensure that they have sufficient systems and procedures in place to prevent the loss or damage of personal data.

How long we keep your information

We keep your referral details for no longer than necessary.

Information shared with third party voluntary organisation’s will be subjected to their own data retention policies which will apply separate from the Council.

We will then dispose your information in the most secure manner possible.

Transfers to third countries

All the information you provide us is held within the UK & European Economic Area

Business Intelligence, Profiling and Analysis

We may analyze your personal information to improve the council’s services for the following purposes:

undertake statutory functions efficiently and effectively
service planning by understanding your needs and your community's needs and to provide the services that you or your community request
understanding what we can do for you and your community and inform you of other relevant services and benefits
help us to build up a picture of how we are performing at delivering services to you and what services the people of Hounslow need
analysis of costs and spend of services we provide so that we can ensure better and efficient use of public funds

The council is committed to using anonymised information where practical, and in many cases this will be the default position.

Anonymisation is the process of removing identifying particulars or details. This means that the data cannot be linked back to identify you.

Your data protection rights

You have the right to withdraw consent at any time.

The rights available to you depend on our reason for processing your information. For further information about your data protection rights and how to make a request, please see ‘Your rights’

Your right to make a complaint

The Council tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you want to make a complaint you can contact us on:

Complaints Team

London Borough of Hounslow

Hounslow House,

7 Bath Road,

TW3 3EB

Data Protection Officer

The Council’s Data Protection Officer can be contacted on:

[email protected]

Information Governance Team

London Borough of Hounslow

Hounslow House,

7 Bath Road,

TW3 3EB

Information Commissioner’s Office

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect, visit the Information Commissioner’s website: https://ico.org.uk/

If you have any concerns regarding any privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow Cheshire

SK9 5AF

Telephone: 0303 123 1113 or 01625 545 745

Email: [email protected]

A full list of what information we control and process and for what purposes is set out in our notification with the Information Commissioner's Register of Data Controllers. Our registration number is Z5761176. You can view our registration on the Information Commissioner's website.

Cookie Policy

The London Borough of Hounslow is committed to protecting and respecting your privacy. Through this Cookies Notice we have sought to be as transparent as possible and fully explain how we use cookies, and for what purposes.

This policy is in relation to Hounslow Connect cookies, for information on how your data is used by the London Borough of Hounslow please refer to Hounslow Connect privacy policy.

If you have any questions about this cookies policy or any concerns about how we process your personal data, please contact the Hounslow Connect Team at [email protected].

This cookies policy will continue to be monitored and updated. You are advised to check this page from time to time.

What are cookies?

Cookies are small text files, placed on your computer or mobile device by the websites you visit. They tend to be used to make websites work or work more efficiently. A cookie is ordinarily used to ‘remember’ you and your preferences. Cookies cannot access any information on your computer. We use cookies to manage the functionality of our websites, to collect statistics and for session management.

Examples of how we may use cookies include:

Recognising your computer, so you don't have to give the same information several times
Recognising that you may already have given a username and password
Measuring how many people are using our website, so we can monitor and manage improvements.

Controlling cookies

You can use your web browser to:

Delete all cookies
Block all cookies (including third-party cookies, which are set by websites different to the one that you are visiting)
Clear all cookies when you close the browser
Open a private browsing/incognito session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should however be aware of the limitations of this feature in a privacy context)
Install extensions that provide enhanced cookie management

How to control cookies from your browser

Microsoft Edge cookies
Internet Explorer cookies
Chrome cookies
Firefox cookies
Safari cookies information – mobile devices and desktops
Opera cookies information

For information on how private browsing works as well as its limitations, visit the support pages for your browser: Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari (mobile and desktop) and Opera.

The cookies we use

Please note, some cookies are deemed as ‘essential’ and cannot be blocked, this is because they are necessary for the website to run. The table below outlines what cookies we are using and for what purposes.

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