Citizens Advice Hounslow provides free, confidential, independent and impartial advice. Our service is open to all, but we particularly support the more vulnerable people in our community.
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Our advisers are trained to explore problems holistically and provide general advice on a range of issues, such as welfare benefits, debt, housing, employment, family, immigration and consumer issues. They can guide you and support you to take action and tackle the problem yourself by empowering you with the knowledge you need. They can also investigate your problem if required and make calls, access online services and write letters on your behalf, if you are unable to do so yourself.
Out specialist teams are on hand with the knowledge and expertise to handle more complex cases.
We offer specialist support with welfare benefits and debt, including complex casework and welfare tribunal representation. Debt management and insolvency advice and options including Debt Management Plans, Bankruptcy and Debt Relief Orders.
Our DRO Intermediary can make a Debt Relief Order application on behalf of our clients to write off debt up to £20,000, subject to eligibility.
We provide practical assistance with making a new claim of Universal Credit. Our dedicated advisers will help you through every step of an initial claim of Universal Credit.
We have a dedicated adviser for debt advice and assistance with Thames Water issues, like water bills and arrears.
With the devastating impact of Covid-19 on the livelihoods of many residents, we have contributed to the intiative of Citizens Advice with the Trussell Trust to set up a helpline and offer foodbank vouchers plus our advice to tackle the issues underlying the need for a voucher.
We operate our services from two main offices, one in the Chiswick Town Hall just off of Chiswick High Road, and the other on the 2nd floor of The Centre on the Feltham High Street. We also do outreach work at different locations across the borough.
Brentford & Chiswick Office & Feltham Office check website for times and drop-ins
Bridgelink Centre
Summerwood Road
Isleworth
TW7 7QR
Open in Google MapsGet directions on Google MapsEvery second Thursday of the month.
09:3012:00
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If you’re more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk. We’re launching a digital scheme that offers a prepaid card to those applying for Healthy Start. This card will be automatically topped up every 4 weeks with your payment.
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Free welfare support and advice in a warm and supportive environment, where we can discuss what financial support you may be entitled to. Please call 0208 321 6300 to book an appointment.
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We support and provide advice to Eastern European victims of domestic abuse.
