service
Paid
AFCS is a registered national charity providing low-cost, confidential and culturally sensitive mental health and relationship counselling services in five languages to South Asian communities in Britain since 1983.
What is this service?
PALS can help to:
-
Answer questions from patients, carers and families in confidence
-
Resolve concerns about the care and treatment you receive at the Trust
-
Access the right services for you
-
Understand your rights
-
Find the information you need, including about services at the Trust, other organisations that you could help you and how to make a complaint.
**Advice and help **
We can help you to resolve situations and concerns quickly without having to go through the formal complaints system. If you want to make a complaint, we can also support you through the formal complaints system.
If you’ve had a good experience and would like to pass on your compliments and/or thanks to the relevant staff or services, we’ll make sure this happens promptly.
Good to know
- Cost: Free
- Meeting up:
The PALS team is located in administrative offices and therefore unable to meet visitors without a prior appointment.
- Additional information:
Phone: 0800 064 3330
10am to 4pm except on Bank Holidays.
