service
Free
Our expert advice helps you deal with your debts and get the support you need. You can get advice online or over the phone, and we'll recommend a range of practical debt solutions based on your situation.
What is this service?
PALS can help to:
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Answer questions from patients, carers and families in confidence
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Resolve concerns about the care and treatment you receive at the Trust
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Access the right services for you
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Understand your rights
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Find the information you need, including about services at the Trust, other organisations that you could help you and how to make a complaint.
**Advice and help **
We can help you to resolve situations and concerns quickly without having to go through the formal complaints system. If you want to make a complaint, we can also support you through the formal complaints system.
If you’ve had a good experience and would like to pass on your compliments and/or thanks to the relevant staff or services, we’ll make sure this happens promptly.
Good to know
- Cost: Free
- Meeting up:
The PALS team is located in administrative offices and therefore unable to meet visitors without a prior appointment.
- Additional information:
Phone: 0800 064 3330
10am to 4pm except on Bank Holidays.
