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Confidential, free helpline for older people

The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year.

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Key information

Eligibility

Age Group

  • 51 - 60 years
  • 55 or older
  • 61 - 64 years
  • 65 - 69 years
  • 70 - 79 years
  • 80+

What is this service?

As we get older it’s not as easy to stay in touch with people. But you still want to tell someone about your day, share a thought or a joke, or talk about a problem. Being able to have a conversation with someone about the big or small things in life is a very important part of anyone’s day.

The Silver Line is open every day and night of the year and people call us just for a chat, to say Good Night or Good Morning to someone, or tell us how their day was. Others call for information, to seek support about something, or share a concern or worry. Our Helpline is always open and available for people aged 55 and over.

Our specially trained Helpline team can:

  • offer immediate friendship and comfort to lonely and isolated older callers

  • help with information on all issues faced by older people

  • refer older callers to other sources of support, such as regular weekly calls with a trained volunteer

  • signpost callers to appropriate support services they may find helpful in their area

  • support older callers who may be suffering from abuse or neglect.

Good to know

What people say

You always know the right thing to lift my spirits and when I picture you it’s like you are the lifebelt on the end of the pier

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