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AFCS is a registered national charity providing low-cost, confidential and culturally sensitive mental health and relationship counselling services in five languages to South Asian communities in Britain since 1983.
Free information and support for people making an NHS complaint
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Self-help toolkit
On the webpages at voiceability.org/nhscomplaints we offer information to help people make a complaint independently. Our toolkit is also available in print or PDF, in standard and Easy Read formats. To get a copy, call us on 0300 303 1600 or email helpline@voiceability.org with the name and address of the person who’ll be making the complaint.
On request, we can also send these resources:
a guide and template for writing a complaint letter
a log sheet for tracking the progress of a complaint
a consent form for complaining on behalf of someone else
NHS complaints advocacy
If someone needs help at any point in the complaints process, they have the right to free and confidential support from an independent advocate.
An advocate can help people to:
know and access their rights when making a complaint
identify the issues they want to complain about work out what they want to achieve from making their complaint
write a complaint letter and send it to the right people
understand the response they get and what to do next
prepare for local resolution meetings, and accompany them if needed
take their complaint to the Parliamentary and Health Service Ombudsman
An advocate cannot make a complaint on someone’s behalf, but will empower the person to do as much as they can independently. Support from an advocate can help people achieve a successful local resolution.
If you think advocacy would help someone you’re supporting, you can signpost them to our webpages at voiceability.org/nhsca.
You can refer someone for NHS complaints advocacy if you have their permission, or they can refer themselves, in the following ways:
Online referral form: voiceability.org/make-a-referral Freephone: 0300 303 1660
Email: helpline@voiceability.org
If you’re unsure whether to refer, contact us on 0300 303 1660
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AFCS is a registered national charity providing low-cost, confidential and culturally sensitive mental health and relationship counselling services in five languages to South Asian communities in Britain since 1983.
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We specialise in working with customers and their families who require care in their own homes. We offer a unique service of personalised care visits from check-in visits to full live-in support.
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Healthwatch Hounslow is your local health and social care champion. From Chiswick to Feltham & everywhere in between, we make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care. Have your say.