Special People Homecare Support

What is Homecare Support?

Special People provides flexible, person-centred care and support to children, young people and adults in their own homes. Our aim is to help each person remain safe, comfortable and as independent as possible while receiving support that reflects their needs, routines, preferences and goals.

Support can be provided on a short-term or ongoing basis and adjusted when a person’s health, needs or circumstances change.

Who is this service for?

Our Homecare Support service may be suitable for:

• Children and young people with disabilities, complex health needs or additional care needs

• Adults with learning disabilities, autism or other neurodevelopmental conditions

• Adults with physical disabilities or neurological conditions

• Adults with mental health support needs

• Older people who need help to remain safely at home

• People recovering after illness, surgery or a hospital stay

• Families who need additional professional support with caring responsibilities

Suitability is confirmed through an individual assessment.

What support do we provide?

Support is arranged according to each person’s assessed needs and may include:

• Personal care, including washing, dressing, grooming and continence care

• Support with prescribed medication

• Preparing meals and drinks and providing mealtime assistance

• Help with daily routines and household tasks

• Support to attend appointments and access local services

• Mobility, moving and handling, and postural support

• Companionship and emotional support

• Support to maintain a safe and comfortable home environment

• Overnight, live-in or continuous support, where assessed and available

Where identified in the person’s care plan, appropriately trained staff may also provide specialist support. This can include epilepsy management, PEG or enteral feeding, catheter care, health monitoring and other agreed clinical procedures.

Flexible hours and care arrangements

Care packages can be organised around the times when support is most important, such as morning routines, mealtimes, evening preparation or overnight care.

Support can start from two hours per day and may include regular visits, longer shifts, live-in care or 24-hour rotating support, depending on the person’s assessed needs and service availability.

Packages may be arranged temporarily, such as following hospital discharge, or provided as long-term ongoing support. Care arrangements are reviewed regularly and can be adjusted as needs change.

Assessment and care planning

Before support begins, our team completes an assessment with the individual and, where appropriate, their family or representatives.

We discuss:

• The person’s needs, strengths and desired outcomes

• Daily routines, preferences and priorities

• Communication and accessibility needs

• Health conditions and clinical requirements

• Medication and health-monitoring arrangements

• Mobility, falls and environmental risks

• Emergency and escalation procedures

• The involvement of family members and other professionals

This information is used to create a person-centred care and support plan. The plan is shared with the staff providing support and reviewed whenever circumstances change.

Referrals

We welcome referrals and enquiries from:

• Individuals and families

• Local authorities and social workers

• NHS Continuing Healthcare teams

• Hospital discharge teams

• Health and social care professionals

• People who are self-funding

• People using a Personal Health Budget

Following a referral, our team will assess the person’s needs and determine whether Special People can provide suitable support. Urgent referrals may be considered subject to assessment, staffing capacity and availability.